Shipping policy

Last updated: 15 October 2026

This Shipping and Delivery Policy applies to all orders placed on https://fragrancehouse.shop, operated by Fragrance House, Surat, Gujarat, India.

Where we ship

We deliver to all serviceable PIN codes within India. We do not ship outside India at present.

Shipping charges

Shipping is free on all orders within India. There is no minimum order value.

Dispatch time

Orders are processed and dispatched within 1 to 2 working days of being placed and confirmed.

Delivery time

Orders are delivered within 5 to 8 working days from the date of order, depending on your location. Remote areas may take a little longer. Sundays and public holidays are not counted as working days.

Courier partners and tracking

Orders are shipped through reputed courier partners. Once your order is dispatched, we send a tracking link by email and/or SMS.

Cash on Delivery

Cash on Delivery is available on eligible PIN codes. Please keep the exact amount ready at the time of delivery.

Delays and failed delivery

If your order has not arrived within 8 working days, please contact us with your order number. If a delivery fails because the address is incorrect or the recipient is unavailable, the courier will attempt redelivery; parcels returned to us can be reshipped once the address is confirmed.

Damaged parcels

If the outer package looks damaged or tampered with, please record an unboxing video and contact us within 48 hours of delivery. See our Refund and Cancellation Policy for details.

Contact

Fragrance House
Owned by: Bhuva Maulik Parsottambhai
Address: Harinagar Udhana, S.M.C. Shopping Center, Opp. Udhna Bus Stand, Udhna Main Road, Udhna, Surat, Gujarat 394210, India
Phone: +91 96018 81969
Email: aurumnoir123@gmail.com
GSTIN: 24DKXPB0544Q1ZN