Privacy policy

Last updated: 15 October 2026

This Privacy Policy explains how Fragrance House, owned by Bhuva Maulik Parsottambhai ("we", "us", "our") collects, uses and protects your personal information when you visit https://fragrancehouse.shop or buy from us. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

Information we collect

When you place an order, create an account or contact us, we collect your name, email address, phone number, shipping and billing address, and order details. We also collect basic device and usage information (such as IP address, browser type and pages visited) through cookies.

Payment information

Payments are processed securely by our payment partners. We do not collect or store your card, UPI or bank account details on our website.

How we use your information

We use your information to process and deliver orders, send order and delivery updates, provide customer support, process refunds, prevent fraud, comply with legal obligations, and, if you opt in, send offers and updates. You can unsubscribe from marketing messages at any time.

Sharing of information

We share information only with service providers who help us run the store, such as our e-commerce platform (Shopify), payment gateways, courier and logistics partners, and analytics and advertising partners, and only as needed for those services. We may disclose information when required by law. We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how the site is used and measure our advertising. You can disable cookies in your browser, though some features may not work.

Data security and retention

We use reasonable security practices to protect your information. We keep your information only for as long as needed for the purposes above or as required by law.

Your rights

You can ask to access, correct or delete your personal information, or withdraw consent for marketing, by emailing aurumnoir123@gmail.com.

Grievance Officer

Name: Bhuva Maulik Parsottambhai
Email: aurumnoir123@gmail.com
Phone: +91 96018 81969
Address: Harinagar Udhana, S.M.C. Shopping Center, Opp. Udhna Bus Stand, Udhna Main Road, Udhna, Surat, Gujarat 394210, India
We will acknowledge complaints within 48 hours and resolve them within 30 days.