Refund policy

Last updated: 15 October 2026

This Refund, Return and Cancellation Policy applies to all purchases made on https://fragrancehouse.shop, operated by Fragrance House, Surat, Gujarat, India.

Cancellation

You can cancel your order at any time before it is dispatched by emailing aurumnoir123@gmail.com or calling +91 96018 81969 with your order number. For prepaid orders cancelled before dispatch, we issue a full refund. Orders that have already been dispatched cannot be cancelled.

Returns

Perfumes are personal care products. For hygiene reasons we do not accept returns of products whose seal has been opened or that have been used, or returns for change of mind.

Damaged, leaking or wrong products

If you receive a damaged, leaking, defective or wrong product, contact us within 48 hours of delivery with your order number, photos of the product and packaging, and an unboxing video. After verification (usually within 2 working days), we will send a free replacement or issue a full refund, as you prefer. You do not pay any shipping cost for replacements.

Refund timelines

Approved refunds are processed within 5 to 7 working days of approval. Prepaid orders are refunded to the original payment method (UPI, card, net banking or wallet). Cash on Delivery orders are refunded by UPI or bank transfer to the account details you share with us. Your bank may take a few additional days to credit the amount.

Free samples and gifts

Free samples or gifts sent with an order are not eligible for return or refund.

Contact for refunds

Fragrance House
Owned by: Bhuva Maulik Parsottambhai
Address: Harinagar Udhana, S.M.C. Shopping Center, Opp. Udhna Bus Stand, Udhna Main Road, Udhna, Surat, Gujarat 394210, India
Phone: +91 96018 81969
Email: aurumnoir123@gmail.com
GSTIN: 24DKXPB0544Q1ZN